FAQs

  • Q: What products do you sell?
    Urban Basket offers a wide range of carefully selected products including pet supplies, fashion items, beauty products, and useful tech accessories. Every product in our store is chosen for quality, functionality, and value.
  • Q: How can I place an order?
    Simply browse our store, choose the product(s) you like, and click Add to Cart. When you're ready, proceed to checkout and complete your payment securely. Once your payment is confirmed, your order will begin processing. 

  • Q: How long will it take to receive my order?
    Orders are usually processed within 1–3 business days. Delivery times depend on your location:

    United States: 5–10 business days
    International: 7–15 business days

    Once your order ships, you will receive a tracking number via email.

  • Q: Do you offer returns or exchanges?
    Yes. We offer a 3-day return policy for unused items in their original packaging. If you receive a damaged or incorrect product, please contact us immediately so we can resolve the issue quickly.

     

  • Q: How can I track my order?
    After your order has shipped, you will receive an email containing your tracking number and tracking link. You can also track your order through our Track Your Order page on the website.

     

  • Q: What payment methods do you accept?
    We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout. All payments are protected with secure encryption to keep your information safe.

     

  • Q: Do you ship internationally?
    Yes, Urban Basket ships worldwide. Shipping fees and delivery times may vary depending on your location and will be calculated at checkout.

     

  • Q: How can I contact you if I have more questions?
    If you have any questions, feel free to contact us anytime.

    Email: plrichards1968@yahoo.com