Shipping Policy

At Urban Basket, we aim to deliver your order quickly and securely. Please review our shipping information before placing an order.

  1. Order Processing Time
    Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

  1. Shipping Locations
    Urban Basket ships to most countries worldwide.

If we are unable to ship to your location, we will contact you immediately and issue a full refund if payment has already been made.

  1. Shipping Methods & Delivery Times
    Estimated delivery times after your order has been processed:

United States: 3–7 business days
Canada & United Kingdom: 7–12 business days
Australia & New Zealand: 7–12 business days
International: 10–20 business days

Please note that delivery times are estimates and may be affected by customs processing, courier delays, weather conditions, or other unforeseen circumstances.

  1. Shipping Costs
    Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website when available.

  1. Order Tracking
    Once your order has shipped, you will receive a confirmation email with your tracking number and a link to track your package.

Tracking updates may take up to 48 hours to appear after shipment.

  1. Customs, Duties, and Taxes
    International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer and are not included in our shipping fees.

  1. Delayed or Lost Packages
    If your order is delayed beyond the estimated delivery time, please contact us so we can assist you in checking the status with the shipping carrier.

Urban Basket is not responsible for packages that are delayed or lost due to incorrect shipping addresses provided by the customer.

  1. Contact Us
    If you have any questions regarding our Shipping Policy or need help with your order, please contact us:

Email: plrichards1968@yahoo.com